Replacements Policy

Applicability for Replacement
Please note for the following cases consumers can request replacement from CAFAGO.com.

1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals, or have not been activated yet within 7 days (including working days and weekends) since received.
2. Item(s) are found with obvious defective parts, and have not been used yet within 15 days (including working days and weekends) since received.
3. Item(s) received have obvious difference with product description at CAFAGO.com.
4. Consumers found item(s) are broken upon receipt of item from delivery staff.
5. Item(s) are found still to be low quality without artificial breakdowns after exchanged once before from CAFAGO.com.
6. Item(s) cannot be operated normally by following user manual within 15 days ( including working days and weekends) since received.

Exceptions for Replacement
Please note for the following cases cafago.com has the right to refuse consumers for replacement(s).

1 Consumers are unable to provide verified ordering provement at cafago.com, or artificially change order details.
2  Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).
3  Consumers artificially tear or alter item logos, series No. or waterproof signal etc.
4  Item(s) were activated beyond 30 days (including working days and weekends) after receiving.
5  Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed replacement request from consumer.
6  Item(s) were broke in the case of force majeure (natural disasters etc.)
7  Any breakdowns of operations or set-ups that are not followed by product user manuals.
8  Any artificial breakdowns or unauthorized modification on items.
9  Any replacement request that beyond 15 days (including working days and weekends) since the date consumers received item(s).
10  Item(s) were found to be with no quality issues from cafago.com tech department.

Please contact us for any further issues about replacement through email service@cafago.com.