Free Warranty Services

Yes, everything you buy from CAFAGO has a guarantee of quality and will exactly match the description on the website.
Factories that supply CAFAGO are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from CAFAGO.
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

What is our Free Warranty Service

We will provide free warranty service to our consumers within product warranty period if the product meet our Free Warranty Service requirements. In this case consumers are no need to pay any types of maintenance fees such as testing fee, replacement fees or item(s) send-back fees. Consumers should send back their broken items to us. Once received the item(s) our professional tech. team will check item(s) carefully to ensure specific conditions. Please note different products at cafago.com may have different warranty periods. Please check details with your order during purchasing.

Applicability for Free Warranty Service

1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals, or have not been activated yet within 7 days (including working days and weekends) since received.
2. Item(s) were found with obvious defective parts and have not been used yet within 7 days (including working days and weekends) since received.
3. Item(s) logos, product series No. etc have not been damaged.
4.12 months Manufacturer’s Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). Categories include LED& Flashlights, Computers & Networking, Cameras & Photo Accessories, Musical Instruments, Car Accessories, Video Accessories, Beauty and Health Gadgets, Game Accessories and other electronics, etc.
5. Defective items MUST BE report and return to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number.
6. Consumers must provide order No. Etc.

Notice: Sports accessories usually are within 3 months warranty.

Exceptions Please note for the following cases we won't be able to provide free warranty services to you:

1. Artificial breakdowns, crashes etc.
2. Disassemble or adaptations actions that are not stated in product user manual.
3. Any incorrect installations or operations that are not stated in product user manual.
4. Any incorrect battery usages or circuit transformations that are not stated in product user manual.
5. And there are some categories that have no warranty, such as Jewelry, Wallpaper, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationery and RC Model.
NOTICE: WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.  

Does CAFAGO check the products before shipping them to me?

Yes, for sure.
We have a professional quality control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

What should I do if my items arrived damaged?

This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps:

1. If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
2. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
3. Next, contact CAFAGO immediately with your order number and a full description / pictures of the broken item issue, we will contact the courier company, once the courier company confirms that the case is valid, they will compensate CAFAGO, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to CAFAGO in order for us to send out a new piece.

What should I do if my products go broken after a period of use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact us via email to service@cafago.com).

In this case, please kindly provide us with proof as below:

1. The photos of original CAFAGO package with front and back sides
2. The photos or video of the defective item(s)
3. The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should pay the return shipping fee, and CAFAGO is responsible for the shipping costs of arranging reshipment by air mail.
For fixing process request, follow-up or any further technological support about our CAFAGO products at www.cafago.com, please contact us by email service@cafago.com with your verified ordering provement, order No. etc.